RETURN POLICY

Thank you for shopping with Kennadie Chaz Bundles. We want you to be satisfied with your purchase. Please review our return policy below:

1. Orders Not Processed/Shipped:
We will honor refund requests for orders that have not yet been processed or shipped. If you wish to cancel your order before it has been processed or shipped, please contact us as soon as possible.

2. Used/Tampered Items:
We will not refund or accept returns for any hair that has been used or tampered with. This includes hair that has been opened, installed, washed, colored, cut, brushed, combed, or otherwise altered. Please inspect your order upon receipt and contact us immediately if you believe there is an issue with your products.

3. Case-by-Case Basis:
All other return or refund requests will be reviewed on a case-by-case basis. Kennadie Chaz Bundles reserves the right to deny a return or refund if the request does not meet our return policy requirements.

4. Contact Us:
If you would like to request a return or refund, please contact our customer service team with your order number and details regarding your request. We will review your request and provide a resolution as soon as possible.

5. Refund Process:
Once a refund has been approved, it will be issued to your original payment method. Please allow 3–5 business days after processing for the refund to appear in your account. Processing times may vary depending on your financial institution.

6. Agreement:
By purchasing from Kennadie Chaz Bundles, you acknowledge and agree to this return policy. Thank you for choosing us for your hair needs.